Outside Air Temperature
(Celsius Degrees)

10
5
0
-5
-10
-15
-20
-25
-30
-35
-40

Indoor Relative Humidity
% (Percent)

70
60
55
45
40
35
30
25
20
15
5

If the air circulation in the room with the fogging problem is poor, you may have fogging at even lower levels of relative humidity.

To eliminate fogging, there are two approaches and a variety of solutions. Try various combinations to discover what works for you!

1. Lower the humidity level in the room.

A. Moisture in your home is created from cooking, washing, watering plants etc. Check to make sure that where ever possible, moist air is immediately directed out of the home. Accomplish this by having and using good venting systems in your washrooms, attached to your clothes dryer, over your stove etc. Move plants that require high amounts of water to a less sensitive location in your home.

B. Blinds, curtains (even gauze!) and other window treatments will trap air next to the glass and lower the surface temperature of the glass. Leave treatments as open as possible, particularly at night, in order to maximize air movement at the window.

2. Raise the air temperature at the window.

A. Add heat to the room by redirecting airflow to increase the flow of warm room air across the window. Redirect air from nearby heating sources toward the window. If the air in the room in general is cold, raise a local thermostat or use a space heater. Remove heat deflectors from below windows so heat will flow across the glass surface.

B. Turn off any central or room specific humidifier. Add a dehumidifier to the specific location. Opening a window a crack will allow drier outside air to mix with the air in your room. As it warms, it will lower the room's relative humidity. Since health requires numerous full changes of air in a living space, this is not a waste of energy.

Exterior fogging:

If the moisture is clearly on the outside of the home, you have achieved an extremely efficient home system! This can occur when your glass is cold because heat is not leaking through from your home. It is a goal that thermal engineers strive to achieve!

Moisture between the panes of glass:

This is a seal failure. Consult your warranty for details on receiving service to replace the failed glass unit.

PROBLEM: My casement/awning window is closed and locked, but wind is blowing through it!

Answer: You may have closed the window with a locking handle already down. The closed handle is pushing the sash open. Open the window, make sure both locks are in their up position. Wind in the window. Carefully close the lower lock first (if a Series 100) and watch to see that the sash moves closer into the frame as the lock engages. Then lock the upper lock.

PROBLEM: My casement/awning window will not move when I wind the operator.

Answer: The operator arm may have become disengaged from the track on the underside of the sash. [Insert picture 19] You must first remove the screen. There is a small slot in the metal track on the underside of the sill. Move the sash by hand until the arm with the circular attachment can be pushed up into the slot. Then, wind the window so the arm is inside the track. If the arm disengages again, simply bend the arm upward very slightly so that it no longer has a tendency to drop out of the track.

PROBLEM: I close my side locks, but the casement/awning window doesn't lock.

Answer: While we discourage owners from winding the operator too tight, it is still necessary to wind the window close enough for the side locks to engage. Try opening the side locks and winding the operator tighter. (Remember, the operator has a lifetime warranty, so even if you damage it, you're covered!)

PROBLEM: I can't lock my double hung window.

Answer: There are two common solutions to try. First, before closing the window, make sure both centre lock handles are pointing to the right. You may have assumed that the handles operated in mirror image and that would be incorrect. Second, when closing the window, make sure that after closing the lower sash the upper sash has not dropped down. Modern windows are designed to have very tight seals and there can be a small amount of drag created that pulls the upper sash down. Push the upper sash up before trying to engage the locks it they are not level front to back [Problem P1 and 2 show lock and keeper not level and level.]

PROBLEM: One of the sashes in my Double Hung window will not stay "up".

Answer: If when the window was first installed the sash operated properly, it is probable that one of the balance mechanisms in the left or right jamb was accidentally disengaged during cleaning. (This is more likely in a Series 240 Double Hung that is designed to allow for easy sash removal at 90 degrees.)

This would leave the sash without enough counterforce to stay in place. While you may chose to contact your dealer, reinstallation is not difficult if this is the cause. Lower the sash to 90 degrees and make sure you have control of the weight of the sash. Lift the pivot bars out of the shoe on either side to examine the balance shoes.

If the left and right shoes are both at the same height then you should replace the sash making sure to fully lower the metal pivot bars into the shoes on both sides before attempting to raise the sash into its locked, sliding position.

If one of the shoes is higher in its jamb than the other, this is a sign that one was disconnected accidentally during a previous cleaning. Use a large, flat screwdriver to turn the metal cam in the lower shoe into its released position. Expect the shoe to have some upward pull when the lock is released! Holding the screwdriver firmly, allow the shoe to move upward until it is exactly the same height as the shoe in the opposite jamb. Turn the screwdriver to the metal cam is once more in its locked position.

Insert the sash by placing both metal pivot bars firmly into the metal cams in both jambs. Making sure that they are both completely inside, begin to pivot the sash upward until both tilt latches snap into the frame.

Test the window to make certain that it can be moved up and down and remain in place. If the problem persists, please contact your dealer to arrange a service call in the unlikely event that a balance requires replacement.

PROBLEM: There is water inside the track of my tilt sliding window.

Answer: All tilt sliding windows use the full track as part of a complicated drainage system. This is how it is possible to make a window that doesn't require a high step at the sill. Your SecurPlus' Windows utilize a two tier drainage system that prevents water from overflowing the sill and into your home. This system will not leak water into your home in the environments for which it is built. If water does run over the track and into your home, please request a visit from your dealer of factory representative immediately.

PROBLEM: The exterior of my windows have changed colour.

Answer: Your SecurPlus' Windows are made from the finest PVC material that is designed for exterior use as a building product. Often, when a customer is concerned with colour change, the problem is the build up of pollutants on the window material. See the cleaning section of this manual for how to remove pollutants and restore shine to the exterior of your windows.

Even when cleaned, it is possible that your window may have a small degree of fade from continued exposure to the sun's UV rays. If the exterior of your window utilizes our special painting process, the special paints used on your window are specially designed to reflect heat and minimize fade, however over the passage of many years, you may be able to notice a difference when compared to a pristine piece of material. This is a natural part of the aging process.
To clean your exterior painted window or the interior wood grain laminate, use a mild soap solution or Windex type glass cleaner. Do not use harsh chemicals or abrasives.

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