1. To open your window, first, make sure that the Side lock handle(s) are in their "up" position.

2. Grip the operator handle and wind in a counter-clockwise direction to open the window.

3. In most cases, the window can be opened until the sash is perpendicular to the frame. (Exceptions are small windows and egress windows using special hardware.)

4. To close the window, wind the operator in a clockwise direction. (Tip - Make sure the locking handles are still in their upper position before closing the window or it will not close properly!)

5. Do not use force on the operator. Bring the sash gently into the frame and use the locking handle(s) on the side locks to tightly close sash.

1. Grip the screen frame with both hands in the middle of the top by holding the protruding rail.

2. Gently flex the frame down toward the centre of the screen and pull the top of the screen toward you until it releases from the window frame head.

3. Keep tilting until only the bottom of the screen is still attached to the window frame sill.

4.With care to not damage blinds or curtains, lift the screen completely out of the window frame.

5. To replace the screen, place the bottom of the screen so the small plastic "pins" sit in the narrow track at the frame sill.

6. Push the screen into the frame opening, starting with the lower portion of the screen and working toward the top. Once again, it is useful to put a little pressure toward the center of the screen to create a little flex in the material in order for the plastic, spring loaded pins to slip into the opening on the window frame.

7. If part of the screen doesn't easily engage flush to the window frame, a sharp tap with the palm of your hand should engage the screen.

Note: Cleaning the outside glass requires the disengagement of the operating hardware. The window sash will drop when disengaged. To prevent injury the sash must be supported at all times unless set at rest .

Note: Disengaging the hardware will allow the window to be opened to such a degree that it could present a danger to children. Never leave the window unattended until the operating characteristics are returned to normal.

1. Open the window to its fullest extent.

2. Remove the screen.

3. Looking out through the window opening you will notice a scissor-like apparatus in the middle of the bottom of the window. This can be disengaged.

Note: Completing Step #5 will result in the sash dropping if it is not being held and supported!

4. Slide the two black plastic clips toward you.

5. After the clips are fully moved, the hardware arms will drop off of the keeper on the sash and the sash will move freely.

6. Hold the sash firmly by the sash head and pull it down until the sash is flat and the outer glass is accessible.

7.The outer glass can now be cleaned.

8. Reverse the process to return the sash to its normal operating condition. (Pull the sash down to the clips and re-attach them.)

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